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"it takes forever to connect then it disconnects by itself and you cannot log back in for a while"

"absolutely useless what a complete waste of money that was"

"the night vision doesnt work well for me as i have it in a window and the reflection gets in the way but i guess that just goes to show how good the picture quality is!"

"it freezes all the time i mean every 10 minuets it needs refreshing because it's frozen it randomly mutes all the time too which makes monitoring a baby very difficult"

"not been a massive issue for us though as we have it set up looking into the cot but at times it maybe doesn’t covered all corners and would be good to be able to move camera remotely"

"only gripe is video is via a server so have to log in all the time to check the video feed and it can log off randomly when you have it on constantly"

"only issue i had was the short cable as i set up the camera on the ceiling so had to purchase a 3 metre cable to accommodate but other than that no issues whatsoever"

"it is incredibly easy to set up and i should know as i have had to return another more expensive camera as it was impossibly complicated"

"i’ve tried turning the lights on while it’s daytime but it still doesn’t work"

"constant error message about 2"

"but that is a minor issue and doesn't detract from the camera"

"dont waste your money absolutley shocking camera after about 5 mins starts buffering constantly and is absolute rubbish with alexa"

"be careful 'cause there's more people mentioning the same problem"

"two way audio does not work can only talk can’t hear what is happening on the other end"

"i use it for monitoring my baby but it’s useless don’t waste your money"

"waste of money i cant really rate the camera as i couldn't get the app to work it was always offline and i had to keep reconnecting to my internet i downloaded the pro version of the app and that version was even worse"

"i’m extremely disappointed it didn’t work as i was hoping to start sleep training my baby this week and need a baby monitor"

"absolutely useless what a complete waste of money that was"

"utter waste of money"

"totally garbage"

"really frustrating"

"really rubbish i know it's cheap but dont waste your money!"

"but i have to go this in case people buy this crap camera it doesn’t connect to wifi support service is not good"

"this is the second camera i've purchased and the 1st brand was really disappointing"

"i’ve seen monitors like this online and then when i’ve looked at the supporting app the reviews on the app store have been terrible which kind of defeats the point"

"there's no need for a screen like other baby monitors which usually has appalling battery life as you can see what you need on your phone whilst still being mobile"

"i bought this on a lightning deal for a ridiculous price not expecting much"

"bought this to keep an eye on our dogs so we can re assure them especially after the recent bout of fireworks they are normally not bothered but this year the younger dog is a little twitchy anyway after a little issue with the connection i managed to get connected just had to change the settings on my router to 2"

"motion detector is kind of annoying as it will go off randomly without anything triggering it wish it gave me a notification for movements vs setting off an obnoxious alarm wakes baby up other than that i am happy with it brilliant price & amazing picture quality"

"as well as freezing pictures the app constantly logs out so we have to log back in"

"wasted hours installing and and re installing"

"utter rubbish"

"set up is a bit clunky could be better optimised through the app when setting up the wifi connection but not a major issue"

"waste of money i cant really rate the camera as i couldn't get the app to work it was always offline and i had to keep reconnecting to my internet i downloaded the pro version of the app and that version was even worse"

"having the picture freeze when you are trying to monitor a small baby is not convenient as my twins are at the stage of rolling over onto their tummies"

"it's not safe"

"i thought for the price i paid that the night vision would be debatable however proven wrong"

"didnt work"

"it took a little bit longer to get it going cos my phone switched itself to 5g & it showed error but it was quickly resolved when i switched it back to 2g"

"having tried multiple times to set this up it appears that it isn’t compatible with good wifi fibre which seems bizarre"

"got this to keep an eye on my cats whilst not at home and the only disappointing thing i have found is that my cats are boring as hell ha ha"

"notifications are sent to your phone to inform you of any movement and recordings have been logged"

"there also other issues but i’d happily ignore them if i could rely on video stating on"

"our baby monitor died and the day after my toddler started having night terrors"

"a significant problem though is the camera freezing or logging out this happens very often like once every 10 minutes"

"there have been occasions where i've woke up to our baby screaming and very distressed because the feed stopped whilst we slept and we weren't woken as she initially woke"

"i haven't had a single connection issue unlike another brand i bought for the same price"

"thirdly the cable port has always been fiddly and fell out a lot which is annoying when the voice speaks every time u plug it back in making ur heart race praying to god it doesnt wake the baby "

"the garden pics are through a window glass and ive covered all the night vision leds to stop reflection bouncing off glass back into camera i learnt this from doing this with my actual cctv i have in porch to record from garden "

"however the software via the app just wouldn't work"

"the app would also just turn off randomly"

"download app from app store and failed to sync with phone despite following manuel instructions and youtube"

"had issues to begin with but after talking to customer support they were able to identify what i was doing wrong and i got it up and running in 5 mins still have yet to fit it to the wall though but all parts included to do this"

"you would be a fool not to buy i almost spent £100 on one so glad i didnt thank you so much i'm so happy!"

"while it worked we were impressed with picture quality audio less so but it was acceptable if you turned the volume to max it produced some unpleasant noise "

"motion detector is kind of annoying as it will go off randomly without anything triggering it wish it gave me a notification for movements vs setting off an obnoxious alarm wakes baby up other than that i am happy with it brilliant price & amazing picture quality"

"i also accidentally turned on the intruder alarm several times and ruined some of my baby's naps this one is mainly a tired mother's silly mistakes but i didn't find the app very intuitive"

"the only negative is the night vision is very poor which makes it not fit for purpose for me and the motion alarm goes off on the camera which i couldn't stop and couldn't find instructions to stop"

"purchase of another brand had constant drop out of signal no issues with this camera so i know it was not my wi fi"

"i think the creepy sounds some users have reported in their reviews is actually delayed audio played back at such bad quality to be unintelligible making it sound like some creepy weird spooky creature intercepting your connection"

"i will warn that if you have the app open to watch it the battery of your ipad iphone dies quickly obviously just means we plug it in at the wall when we are using it as a baby monitor"

"a significant problem though is the camera freezing or logging out this happens very often like once every 10 minutes"

"thirdly the cable port has always been fiddly and fell out a lot which is annoying when the voice speaks every time u plug it back in making ur heart race praying to god it doesnt wake the baby "

"the only downside i've found is that you apparently need special software to use the video files on your pc and this isn't bundled with the camera you have to email instead but it's not a major hassle at all"

"it just became unusable and i have had to return it"

"******edit****** this product came with a card which states if you leave a review you get a free product which is a choice between another camera the same as the one purchased or one that mounts to a wall ceiling"

"the camera came in a professional looking box and inside the package was the camera itself the power cable and instructions on how to set it up"

"we both like to check in on our little bundle whilst at work"

"the only thing i would add to it would be the ability to move the camera remotely which this model does not offer"

"still does its job just a shame about that fault"

"only bothersome thing is the app you have to use could be a bit better polished and optimised as randomly will cut the feed and return you to main menu of app"

"very slow does not alert if something passes the camera as stated"

"and last but not least my biggest gripe is that the cable charge point into the camera has become loose and will hardly grip the cable in anymore so when i’m moving camera or moving it between rooms etc it is constantly coming loose and falls out"

"also has made the kids behave themselves today and love it so much that i’m going to buy some more : really worth the money and gutted i didn’t purchase these sooner as would of saved time and money trying other types of monitors"

"don't waste time looking anywhere else"

"i also didn't read about the limited security of these cameras until after i had purchased it"

"i can’t understand why this is happening as i have checked both the charger cable end and the entry hole on the camera and can’t see anything different or wrong that would be causing the slackness"

"it takes forever to connect then it disconnects by itself and you cannot log back in for a while"

"i read some reviews before buying and was hesitant but can honestly say i am really happy with this product everything works perfectly clear sound back and forth and image quality"

"this means that i basically had to be looking at my phone the majority of the time to make sure that i didn't miss my baby waking up to me this defeats the purpose of having a monitor"

"every time you turn it back on at the wall it shouts "camera ready" not ideal with a sleeping baby!"

"the unit also does not have an internal battery so is reliant on mains power which in itself is not a problem however the camera did get extremely hot so i would definitely not be happy leaving this in a baby's room"

"theres a start of voice of 'camera on' or sonething like that which isnt ideal if you've just put baby down and arranged the camera if its not in a fixed place"

"2nd updated review we have had these cameras for a good few months now and it took aboyt two weeks for the errors and fault to really appear"

"i did buy it with the intention of it being used as a baby monitor however the stand has limited mobility and it wouldn’t work without being screwed the the wall"

"the memory card slot also feels loose so must be damaged and of poor quality"

"the camera makes loud alerts which makes this useless for night time"

"i did buy it with the intention of it being used as a baby monitor however the stand has limited mobility and it wouldn’t work without being screwed the the wall"

"it frequently disconnects from the app and you constantly have to log in the picture freezes and the sound is atrocious"

"for such a cheap price this camera is outstanding!"

"product worked fine for 4 weeks then following a power cut the i was unable to set this up again"

"i suffer anxiety and co sleep with my 18 month old"

"but that is a minor issue and doesn't detract from the camera"

"i would reccomend this product"

"this is not a baby monitor"

"there is a slight delay sometimes 3 5 seconds but this is down to occasional wifi issues not the product itself"

"the only thing i can say is negative about it is the fact that you have to by storage once the 1 month trial is up"

"i was looking for a camera to monitor my grandchildren whilst settling down for the night"

"dont waste your money absolutley shocking camera after about 5 mins starts buffering constantly and is absolute rubbish with alexa"

"couldn't be easier to set up and the image clarity even in a pitch black nursery is incredible"

"the slightest vibration will set it off but to be fair the benefits outweigh the cons"

"another downside if it had of worked the cable far too short so would have been difficult to place on window ledges when plug is at skirting board level"

"we seem to not get sound on some devices but that’s maybe more our issue"

"so far it has failed us every night and we were woken by our baby crying really loud until we can hear her through the walls"

"shouldn’t be advertised as suitable for baby monitor suitable for monitoring indoors in your home but not for a baby instructions are badly worded in english doesn’t work on 5ghz on your wifi it only works on 2"

"waist of money will not set up wireless internet off my phone it tells u to press next then enter password for intenett but it won't stay on the sight to out your password in it goes off load of rubbish waist of my time and money i won't be buying of you ever again and i won't be sending it bk as i cba"

"below is my original review when it was 5 stars beyond is my updates 1 star review"

"still does its job just a shame about that fault"

"keeps asking you to let the app have access to all your pictures which is annoying as you cant select no dont ask me again"

"then i explained to hubby"

"there's no help online anywhere so it's basically useless"

"terrible product"

"also it says “camera ready” a few seconds after plugging it in so needs to be plugged in before baby falls asleep!"

"sure you could pay more and get rid of some of the annoying little snags but really wouldn't be worth it"

"and last but not least my biggest gripe is that the cable charge point into the camera has become loose and will hardly grip the cable in anymore so when i’m moving camera or moving it between rooms etc it is constantly coming loose and falls out"

"the cable was pretty short so couldn’t position it where needed and it as not consistent at all with the notifications on motion detection"

"it is a good product but is very unreliable"

"everything is ok but i just don’t like hi it drains your phone battery and it’s just a little inconvenient but for your pets it would be amazing"

"and what instructions actually tell you to "switch it off and on again" via a reset button if nothing happens"

"works ok quite annoying to set up"

"considering the amount of reviews on app store complaining about the same i don’t think this issue will be addressed any time sooner so i wouldn’t recommend"

"only used it as a baby monitor so far but was delighted to discover it doubles as a 2 way communication device so my wife doesn't have to scream across the house when she needs something"

"app extremely slow"

"it takes your worry away and you can check on your baby all the time"

"it does require the internet and if you want footage then icloud storage or sd card but if you just want to watch in real time then doesn’t require either"

"poor camera!"

"if using as a baby monitor be aware that there is a ring of red lights on when dark which may be true of all such cameras but could distract some children"

"this device really is not secure"

"not been a massive issue for us though as we have it set up looking into the cot but at times it maybe doesn’t covered all corners and would be good to be able to move camera remotely"

"absolutely disgraceful"

"so we do not use that mode as the beep confuses her"

"i bought this so that i could keep an eye on my dog when not home"

"truly a bit of junk"

"this has not just been hastily cobbled together"

"there's no help online anywhere so it's basically useless"

"but it would lose connection from time to time which is not great if youre using it as a baby monitor"

"this has happened a few times without us noticing and when i unmute it our baby is screaming crying!"

"they ask for your wifi password which is unnecessary for apps"

"set up is a bit clunky could be better optimised through the app when setting up the wifi connection but not a major issue"

"for such a cheap camera i have to admit i wasn’t expecting it to be great but for my needs that i didn’t need something that was all singing all dancing"

"however it is my fault that i didn't check this"

"but it would lose connection from time to time which is not great if youre using it as a baby monitor"

"it was either the video stopped or the sound or the app itself automatically switched off"

"however there are a few things that make it unfit for use as a baby monitor in my opinion"

"have ordered an sd card as the cloud storage does not seem to be storing videos but again not really a problem"

"i dicsovered this when i went to connect"

"for the price and some of the reviews i was expecting i would need to return it but i was very surprised how good it is i would highly recommend this product"

"too complicated to setup"

"my only warning would be that it is incredibly addictive to watch and you potentially could waste hours of your time watching a sleeping baby dog empty room!"

"it's just been a annoying to use"

"it just became unusable and i have had to return it"

"when this product worked it was great but after a month of use the camera would no longer connect with the wifi"

"so it is either tec issue or someone is spying i really don’t know but because of the time this thing happened i broke the camera and throw it away"

"i cannot fault the service nor their response"

"wouldn't let me register an email for the account the app wouldn't work and what's more it was just poor quality all round"

"i bought this for monitoring my elderly dad when he's left alone as he is not allowed to try and get up on his own following an operation in case of a fall"

"the motion detection notifies you straight away as soon as something walks near"

"i do not use for a baby monitor because i have no children but what i have done with my device is to make it into a front door monitor"

"on the photo the little yellow lines indicate the movement it comes with screws raw plugs and a template if you want to wall mount it"

"really rubbish i know it's cheap but dont waste your money!"

"only bothersome thing is the app you have to use could be a bit better polished and optimised as randomly will cut the feed and return you to main menu of app"

"you also have a warning if not on wifi and switching to mobile data"

"my only negatives so far is that the app on my android phone keeps freezing or needs signing in again or says that i am not connected to the internet when i am"

"my traditional one had limited zoom and with a little one who breaths very lightly when he’s asleep it’s not great"

"if you switch between the cameras you get the annoying tips every time you switch too"

"it would be great if it stayed connected but it doesn't i have high speed internet so it's not that"

"i can’t understand why this is happening as i have checked both the charger cable end and the entry hole on the camera and can’t see anything different or wrong that would be causing the slackness"

"i use it for monitoring my baby but it’s useless don’t waste your money"

"the microphone is a good quality as well so i can sooth them if there is a problem"

"the only thing i found a bit tricky was adding a new wifi connection when i stayed at my mum's over the holidays"

"i also accidentally turned on the intruder alarm several times and ruined some of my baby's naps this one is mainly a tired mother's silly mistakes but i didn't find the app very intuitive"

"the alexa integration doesn't work for me"

"really don't know why we didn't buy this sooner"

"do not buy this product"

"won't reach the server"

"dont waste your money absolutley shocking camera after about 5 mins starts buffering constantly and is absolute rubbish with alexa"

"the only negative is the night vision is very poor which makes it not fit for purpose for me and the motion alarm goes off on the camera which i couldn't stop and couldn't find instructions to stop"

"so far i have caught his lounging about doing nothing and eating a load of rubbish"

"this makes me distrust the reviews"

"it worked pretty well until we switched wifi now it doesn't work at all"

"i tried using a different app that does the same thing but it doesn't find the camera"

"doesn't work with alexa either and the app is not english language based so it is very hard to get up and running and not very user friendly for anyone who isn't tech literate"

"easily set up even for me and i’m no good with technology 🙈 would buy again !"

"took me a minute to realise you have to keep your phone on loud to pick up sound"

"we just logged onto our app to view our one year old who's using a toddler bed for the first time to discover other sounds and voices playing through the camera audible over the app in what was otherwise a completely silent children's nursery room"

"granted we’ve only had it for a couple of days so it’s durability over the long term is yet to be seen but judging by other reviews this shouldn’t be an issue"

"so it is either tec issue or someone is spying i really don’t know but because of the time this thing happened i broke the camera and throw it away"

"however as this one is linked to ones phone one can zoom in so close i can see where we have missed at face wash time!"

"my only issue is it keeps logging me out so when i want to check on my daughter sometimes it’s a bit of a faff as i have to log in again"

"very annoying"

"it is very compact and discreet which i like as it is in my living room don't want to spook guests lol"

"it has an sd card slot so you don't need the cloud "

"they went away during the building works became of the disruption and needed a camera so her son could see the progress and get used to the changes"

"it frequently disconnects from the app and you constantly have to log in the picture freezes and the sound is atrocious"

"the only negative is the night vision is very poor which makes it not fit for purpose for me and the motion alarm goes off on the camera which i couldn't stop and couldn't find instructions to stop"

"didnt realise it had motion detection so cant comment on that but that's my not being good with technology"

"i tried it with 4 different devices and none of them could connect"

"a few people who have had negative responses to the product have stated they offer a gift for completing a review"

"finally when i came back to look at the reviews again having decided that this camera would not work for us i was quite creeped out by the mentions of potential hacking"

"really can’t sing this cameras praises any higher"

"camera got hacked whilst my baby was sleeping hacker was talking to me through the app please do not buy i am well and truly terrified"

"i've just purchased this and very fast delivery but can not connect to android theres no app for it!"

"if your using it for a baby make you turn it on before the baby is sleeping as the camera says ‘camera ready’ & you can’t adjust the volume"

"they offer prizes to customers to leave good feedback which i can only assume is why there’s anything remotely positive in other reviews"

"sound quality is good but video not so much"

"its used all day every day and not once has it let me down"

"ref light will not flash read and have followed all the instruction camera is now off line and doesn’t do the job it was intended for"

"on the first night we got the monitor for our son my husband checked the camera and it sounded like there was a man grunting in our son's bedroom"

"sometimes it takes ages to load and my toddler only needs a few seconds to get into something he's not suppose to"

"talk back isn't always clear but it's mostly fine for short commands to a toddler such as "go back to bed" or "lay down""

"the only downside is it is not supplied with a micro sd card to store the video"

"a card does come in the box asking the purchaser to leave a positive review and send a link of this to the seller and provided they do so they will receive a free gift this kind of bribery leads me to believe this is why it has good reviews on amazon and not because the product itself is any good"

"in addition there seems to be a delay of about 20sec after you have started speaking before that unintelligible audio comes out"

"it's positionable and can be screwed to a wall but sits well on its stand"

"dead easy to set up too just make sure you switch the sound on your phone on i didn’t to start with but once i realised i hadn’t it connected easily"

"set this camera up to observe him thinking he couldn’t be seen"

"for the price i can't fault this piece of kit"

"when you click on the notification the app opens up but then where it is meant to indicate what triggered the notification there is nothing so it looks as if nothing has happened"

"shame as i would have originally scored 4 however the manipulation is poor customer service"

"* nice size camera that doesn't stand out"

"i would still recommend this camera for those needing something cheap to do the job but overall it hasn’t lasted us as long as we’d thought but what can you expect for so cheap"

"as we use this for our baby monitor it is so infuriating when laying her down for a nap bedtime to discover the camera has disconnected itself as it makes a lot of loud noise when reconfiguring and this then wakes up our baby"

"5 bad due to the issue described in 4 above this is totally unusable and not really worth spending any more time criticising"

"got this to keep an eye on my cats whilst not at home and the only disappointing thing i have found is that my cats are boring as hell ha ha"

"couldn't be easier"

"performance and quality is way above what you might expect in a £20 camera and i've installed it both on a tablet and on an additional device after downloading the free ip360 software"

"it doesn't need any fancy configuration it starts to work straight away"

"needs connecting every time disconnected and it takes ages to even try and reset spend long time on connecting and it fails every time"

"i'd avoid this camera if i were you and buy one from a reputable manufacturer"

"here's my problem"

"this is my 2nd purchase of the victure baby monitor pet cam"

"not yet figured out how to listen through it as the instructions are sparse"

"i have only given night vision and picture quality 4 out of 5 because it can be a little jumpy at times but this may be down to the quality of her internet"

"had there been a category for ease of installation this would have warranted a zero"

"we have turned them off and wont be using the cameras"

"i installed the puwell cloud skill and i can see the camera listed as a device on alexa but if i use my echo show and ask "alexa show my baby room camera" the video does appear to play but it's a scrambled image which makes me think there is some sort of bug there to be ironed out to allow the camera to be displayed on echo show devices"

"stay clear of the camera guys it's cheap for a reason!"

"i would not recommend"

"was a little tricky to get the app to connect but once it did i haven't had a problem"

"4ghz but then nothing else in the house picks up that strength so pointless"

"it’s quite loud"

"the slightest vibration will set it off but to be fair the benefits outweigh the cons"

"4 bad i have never heard such bad quality sound its totally unintelligible"

"this was exactly what i needed"

"i had an issue getting it to connect to the router but that was because of my virgin 3"

"there also other issues but i’d happily ignore them if i could rely on video stating on"

"so far it has failed us every night and we were woken by our baby crying really loud until we can hear her through the walls"

"i use the monitor for my new puppy and this could cause a serious risk if one is reliant on it for a baby"

"i like how i can tell my dogs to behave if they are being naughty"

"when you open the app it takes forever to sync on a 200mbps internet connection "

"it's so bad i won't even sell it on ebay as i know i'll have trouble selling this absolutely useless electronic brick"

"the setting to "record until activity has stopped" has not worked for the entire time we have had them and forum diving shows it hasnt worked correctly ever and still doesnt work other than if you spend up on the 260 quid cameras that have this feature native"

"motion detection outside is very difficult when the camera is mounted high and not mains powered"

"only gripe is the couple of second delay on the motion detection but not too much of a problem"

"the only issue that i envisage might be a problem is the delay before recording starts"

"i spent a long time researching this but it is not clear that you have to buy a base unit which is more expensive than the camera"

"it simply doesn't work"

"the only minor issue is that it takes a few seconds for the signal to initiate the start of monitoring"

"absolute rubbish"

"after trying to fix the issue using their online support i quickly found this is quite a common issue with the cameras google it loads of customers have had the same problem "

"they have an online form to "email" them that does not work"

"don't waste your money on this crap"

"i have contacted arlo’s support who always tells me the same: revoot your router what a waste of time and money and bad customer service"

"therefore this camera is useless unless you never go away for more than a week and don't mind taking them down and recharging regularly these cameras are expensive and a waste of money"

"absolute rubbish do not waste your money and risk your sanity with any arlo product!"

"good hardware but worst software every seen from a company of this size"

"so in my opinion extremely poor customer service to go with an extremely poor product"

"really disappointed"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"if they don't fix their software problems i don't think they will be around for long"

"i have 6 useless cameras"

"now there is a huge problem with motion detection and ir light activation even when the camera is disarmed"

"li ion batteries do not like cold conditions"

"7 weeks of emails and it turns out that in order to get a replacement i have to pay to return their defective product"

"ive had the camera almost 2 months and its been great until i went to charge it the camera refuses to charge keep having error messages on the app advising me a number of possible issues i have other arlo cameras dotted around the house which i have not had any problems with ive ordered a battery charging"

"the cost of the plan is not my issue about £12 per month it is more the way to are forced down this route and can’t even set up your new and expensive camera"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"it misses activity right in front of it and at other times it'll spot a flying insect"

"anyway it worked acceptable for a year with little problems until the warranty expired and then it stopped working triggering update firmware"

"i am having massive issues with this device since october the battery dies within 5 7 days from full charge arlo support are fobbing me off and not responding"

"i have wasted hundreds on this and have finally given up"

"the only camera i had a problem with was a pro version camera where the camera would only record a blacked out picture"

"arlo has lost a long standing customer because of this inflexible approach and poor customer support"

"tried using the arlo website to trouble shoot finally found a suggestion that the batteries may be the problem having difficulty find a local outlet and i live in london"

"however the reason that this is not a 5 star product is because netgear is being greedy"

"the odd issue with account logging out and slow connection to live feed but i could live with that"

"the only annoying thing is it says compatible with alexa we have 4 however none of our firesticks 3 were compatible only 1 year old so we gave had to buy another"

"i have had my camera's for over 3xyears now but 2 have failed"

"the only problem is there's a 2 second delay from when it detects motion to when it starts to record so you need to consider the camera placement carefully and have a few cameras set to record i"

"can’t find fault with arlo system"

"also hard to justify the very expensive subscription plans given the poor service"

"upgrading from the original arlo cameras i was wary of some of the negative reviews but have been pleasantly surprised by the improvements on offer with the pro 2"

"can't detect motion through clear glass windows which means this has to be placed outside if you want it watching your front door"

"hardware is probably good but can’t be exploited due to software bugs cloud issues and generally the system failing particularly after the latest updates"

"the 4th camera regularly loses connectivity with the base station no matter where it sits"

"use these to ensure the safety of a dementia sufferer gives us massive peace of mind to know that when their phone goes unanswered it is because they're asleep and have not suffered a fall or other accident"

"the chain is rubbish though and utterly useless"

"but can't ignore video!"

"the range on the cameras add further problems to this in that the range can't detect things early enough to wake up fast enough to catch whatever woke it up occasionally you see a foot in the corner but we've had entire cars magically appear without ever driving there because of the delay"

"one thing to note take care to ensure that sunlight doesn't shine directly into the camera as this will cause false triggering as does vegetation close to the camera which is blowing in the wind"

"so i’ve been waiting for two weeks for my replacement camera to arrive to eventually find the confirmation email in my junk folder with the link now expired"

"this camera is hugely overpriced doesn’t clearly state that you need to buy a base station for an extra £151?"

"no replacement nor repairs"

"i spent hours contacting the support resetting and re configuring the system"

"and there was no prior warning at time of purchase that these units do not work well in cold weather which as i wished to use in the swiss alps is a real bummer"

"upgraded from the arlo hd & really pleased nice to be rechargable so no more buying batteries quality of video is brillaint & nice to have the audio too"

"i've had a 4 camera arlo system for 2 years now and despite extensive trouble shooting it doesn't really work as advertised: the delay between registering movement and recording is so long a car can reverse a 70m driveway and turn !"

"one battery is faulty flat and does not recharge and i only require a replacement battery"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"another problem is their support service is terrible"

"there is no way to remove the message and the camera doesnt update"

"the other gripe i have is when there are two activity zones"

"but with a little rearanging now all works perfect"

"the delay the poor response to multiple alert events the lag on reactivation the software and the wifi linkage all add up to a system that on paper reads really well however in practical application it doesn't do what it says it billed as and ultimately adds no real benefit"

"night vis absolutely rubbish"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"what makes it worse is the footage from these cameras are very average for example my brother gave his keys to his mate to pick something up from my house"

"i have spent hours with netgear support over this problem and they are simply not interested in fixing it"

"if you leave it at 10 seconds then there is a further problem in that it will not reactivate within a short enough period of time to catch more movement the result is things appear on camera and then magically poof out of existence as it wasn't ready to take the next set of video as it was still busy doing well something but certainly not recording footage or even recognising that there were activities to record"

"one just stopped working but it was outside 24 7 and in all weathers"

"the odd issue with account logging out and slow connection to live feed but i could live with that"

"i spent a very long time debating about wired and wire free cctv systems and in the end this system ticked more plus boxes than negative ones"

"i've bought many security cameras in the past and most seldom seem to live up to my expectations"

"one battery is faulty flat and does not recharge and i only require a replacement battery"

"the only negative points would be having to purchase a non netgear permanent power supply and a more secure mounting bracket the one supplied not very secure especially when your putting a £260 item on on external wall"

"oh and its really expensive"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"do not buy under any circumstance unless these issue are resolved"

"there is no way to remove the message and the camera doesnt update"

"only issue the reaction time if the cameras is not very good"

"tbf unless plugged in they lose some of their best functions but the outside adaptors really short and the hole needed to be drilled is huge there’s a decent lag delay in them and notifications live feed unless the cameras in the same room as the hub my house isn’t small but not a mansion either so can’t be placed all round the outside of the property as lose connection or the lag is ridiculous"

"he spoke to his supervisor and came back to confirm that a one time replacement would be offered which i accepted"

"otherwise ok but pictures lack fine details and these camera failures are very disappointing"

"also hard to justify the very expensive subscription plans given the poor service"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"they offer a free basic package for storing your videos online for 7 days this is great until you discover that it is limited to 5 cameras"

"it doesn't work it echoes and you get a lot of feedback you can't hear a word"

"the only serious criticisms i have is that the activity zone feature and 3 sec preview require the camera to be plugged in which is not practicable for me and is why i wanted battery powered cameras"

"lanmu power adapter for arlo camera replace cr123a batteries for arlo hd security camera white the reason for the 1 star is due to the horrendous battery life"

"there are lots of options now so my advice is really think about your needs before buying"

"hopeless battery life"

"only gripe is the couple of second delay on the motion detection but not too much of a problem"

"you would think at 220pounds for just one camera the footage would be impeccable you would be wrong"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"to usa for a known fault with their cameras"

"i don't think any camera is going to be perfect and the minor compromises compared with others are worth it"

"battery life was very poor items returned"

"the delay the poor response to multiple alert events the lag on reactivation the software and the wifi linkage all add up to a system that on paper reads really well however in practical application it doesn't do what it says it billed as and ultimately adds no real benefit"

"activity zones quite simply don't work notifications are very temperamental"

"at the start of november this year i noticed that one camera was offline the originally installed one this often happens with a wifi glitch base unit update batteries low etc so i had a look when next home"

"easy to install although if broadband goes down it seems you need to go through lengthy set up again "

"arlo take no responsibility for poor products and tech!"

"shame good system but look elsewhere if you want trouble free cameras"

"now 7 weeks into my initial complaint and it is a real nightmare"

"use one for head height by my front door where there is a slight risk it might get stolen and use the other in various discrete locations for close ups sipllumentingvthe wall mounted arlo pro 2 main cameras"

"definitely no were near 6 months that i’ve seen claimed elsewhere"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"arlo has left netgear and appear to not have the resources or expertise to deal with the issues"

"many problems with arlo firmware at the moment so if you haven’t yet invested in an arlo system wait!"

"hardware is probably good but can’t be exploited due to software bugs cloud issues and generally the system failing particularly after the latest updates"

"motion sensor is less sensitive"

"after 5 months the battery won’t charge can’t re synchs the camera"

"so i’ve been waiting for two weeks for my replacement camera to arrive to eventually find the confirmation email in my junk folder with the link now expired"

"the website software runs on adobe flash which is outdated and won’t be supported after december 2020 why are you still using this i’d expect better from a £340 camera"

"i am having massive issues with this device since october the battery dies within 5 7 days from full charge arlo support are fobbing me off and not responding"

"turns out i have to return the faulty camera to them before they send out the replacement or i can pay them between £17 £30 to have a camera issued prior to me sending the faulty unit back"

"they have more faults and problems than any product i’ve ever tried"

"i’ve three cameras and got them now so tough luck i really wanted to like them but would of been far better buying an nvr and poe cameras but i wanted to integrate with a ‘smart home’ which could of actually done with poe cameras and an nvr as well as these and believed the hype"

"replacement for old camera that didn’t work"

"use these to ensure the safety of a dementia sufferer gives us massive peace of mind to know that when their phone goes unanswered it is because they're asleep and have not suffered a fall or other accident"

"turns out i have to return the faulty camera to them before they send out the replacement or i can pay them between £17 £30 to have a camera issued prior to me sending the faulty unit back"

"you need only to read the comments on the user ‘arlo community ‘ site to appreciate the extent of the failures that dissatisfied users are complaining of"

"it's so bad i won't even sell it on ebay as i know i'll have trouble selling this absolutely useless electronic brick"

"if you are on holiday you have to get a plane fly home jump in a taxi press a button hope for the best it doesn't always work first time and then get a taxi back to the airport etc"

"these cameras are useless "

"would i buy it again no would i buy the later versions that apparently solve the problems listed here no the system was billed as doing the job at the start to buy into it further would be foolish"

"will not read vehicle registration numbers from 5m away which is rubbish"

"alerts are accurate and it never goes offline"

"this camera is hugely overpriced doesn’t clearly state that you need to buy a base station for an extra £151?"

"the price while the quality is good i believe there are other systems out there that probably do just as good a job or near enough for a fraction of the cost especially when you consider the unreliability people face with cameras base units and the application"

"tried using the arlo website to trouble shoot finally found a suggestion that the batteries may be the problem having difficulty find a local outlet and i live in london"

"didn't want to wait until my return policy runs out"

"only problem is that the cable is limited to only 1m"

"also literature so tiny it is absolutely impossible to read without high powered magnifying glass"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"then i got a generic email a few months later saying they no longer support this kit"

"two of these are within 4 meters of the base station on on a disused side gate that hasn’t triggered a single recording"

"they aren't it's just the app is rubbish"

"as a camera it’s ok wouldn’t by a gain there are some on the market as good or better and a lot cheaper i would not buy again"

"while this camera is only 720p this is sufficient for short range indoor use"

"the battery now will not charge"

"the motion sensor does not work well and it senses about 3 seconds after someone walks by even at 100% motion detection which kills your batteries!"

"what lets them down is that they will not continually stream and are programmed to shut down when streaming after 30mins"

"if your after sound do not buy as it does not work vey well but the picture is really good so for that its worth it just is it worth 175 quid erm not really no"

"one camera colours went after reasonably short time and could not be corrected"

"one of my cameras has recently stopped working and i cannot contact netgear"

"motion detection outside is very difficult when the camera is mounted high and not mains powered"

"i spent a very long time debating about wired and wire free cctv systems and in the end this system ticked more plus boxes than negative ones"

"if you want a security system that is of any use do not buy this system"

"otherwise ok but pictures lack fine details and these camera failures are very disappointing"

"i've had a 4 camera arlo system for 2 years now and despite extensive trouble shooting it doesn't really work as advertised: the delay between registering movement and recording is so long a car can reverse a 70m driveway and turn !"

"changing batteries is a ball ache too"

"the only issue that i envisage might be a problem is the delay before recording starts"

"arlo has lost a long standing customer because of this inflexible approach and poor customer support"

"to this end useless"

"they don’t last very long"

"they have suggested i spend more with them on a replacement base unit that's not going to happen "

"cut a long story short the arlo rep came to the conclusion that the camera needed replaced but as they were now out of warranty by about six weeks i’d have to purchase a new one"

"this is 2020 not 2000 should be all wifi"

"changed this to 1 star"

"it was outside the 1xyear warranty period so did what stated and the other lost its colour and was in a pink haze but you could still make the picture out"

"detection is not consistent as it picks some but not all up and people just disappear from view which is odd"

"video loads up to the cloud super fast so if a burglar takes out the cam at least the footage is already uploaded i have mine high up so someone would have to jump or get a chair but which time i have a nice face shot video!"

"the only downside is that the broadband at the property is relatively slow meaning that using multiple cameras in "live" mode causes audio visual breakdown pixellation"

"however point one of problem the arlo cameras only talk to the base station if the cameras are too far away you burn batteries and have impacts on response times upload and staying connected"

"if you use the reset password link that fails too"

"next up the real killer activation speed it is just way way too slow to wake up and start recording you can get an alert saying it has activity but only see an empty screen because whatever activated has already past in the 3 seconds it took to walk the distance and be out of camera"

"buying the new generation would solve both problems but they are stupidly expensive still"

"then i got a generic email a few months later saying they no longer support this kit"

"don’t buy unless you have money to burn!"

"i love the arlo range but it isnt half overpriced for what it is"

"batteries no wiring"

"activity zones quite simply don't work notifications are very temperamental"

"so if you are leaving your property unattended for a long period the batteries do not last long enough"

"very poor night vision would give 0 stars for that "

"do not buy this junk!"

"don't make my mistake"

"bought this camera and not only does it eat batteries after a few months the picture only showed as pink"

"much narrower field of view"

"unbelievable arrogance"

"as it didn’t tell me till i had opened and tried to sync with the camera to the app did the app tell me i needed a base station"

"update camera died just after 1 year in operation"

"4c is not that cold but that's what killed the new battery"

"night vision is not too bad if you leave an outside light on but not very good otherwise"

"the only downside is that the broadband at the property is relatively slow meaning that using multiple cameras in "live" mode causes audio visual breakdown pixellation"

"it’s picture is infantescimally better than the arlo original cameras and it has 2 way sound so you can tell the neighbourhood scroats to f*** off from the comfort of your armchair!"

"very frustrating"

"getting the audio trigger sensitivity right is really difficult"

"no idea what to do now but i have gone on holiday and already the battery has died"

"all of them are connected to the hub but the app buffers occasionally and wont show you the feed"

"unreliable continually disconnects and can only be reconnected by taking batteries out"

"if he was running it probably would have missed him"

"at the start of november this year i noticed that one camera was offline the originally installed one this often happens with a wifi glitch base unit update batteries low etc so i had a look when next home"

"the batteries don't last long"